8/07: 2 year renewal @120 a month. 175 per line to terminate (reduced by $5 a month). Straightforward enough. My advantage to cancel the whole plan through about month 20. Break even point (cancel/keep paying) on individual $10 added lines is about month 14.
Dear customer. We would like to give you 500 minutes in overdraft protection for the next year. It’s because we like you.
Me: Wow. Customer loyalty has its perks, right?
Me: What is my cancellation cost if I want to bail?
Verizon: $135 per line!
Me: WTF? Fuzzy math. I call shenanigans.
Verizon: No, dumbass. We reset your cancellation fee when you took the 500 minutes. Did you not read the fine print that was not actually there?
P.S. We also changed a material term of your plan so we could bill you for some of your free text messages. You accepted this by continuing to use your phones, since it was cheaper than canceling them.
P.P.S. THANKS FOR NOT EVER USING THE SERVICE THAT IS NOW FUCKING YOU OVER. XXOO
What they did is shift back (in time) the point when it was cheaper to bail than stay. The part that galls me, apart from the non-existent or woefully inadequate consumer disclosures, is the cynical, punitive nature of it. When number portability first came into play, the telecoms bitched and moaned, and this is their response
we will make it prohibitively expensive to port your number. You can do whatever you want, but your choices are pay our blood money or go fuck yourself and your years as a customer with this number. Start over bitch.
Of course if you would like to stay with us and our decent network, shitty plans and disabled phone features, we would love to keep cashing those checks. Look! Shiny new phones!
Two words, Verizon: Iphone, bitches.
A few other words: I will email my new number to those who deserve it. Verizon wants to make it cheaper to finish than to leave, in hopes I stay? I will go cheaper all right…